Challenge

A 150-employee manufacturing company faced significant disruptions due to leadership turnover, inexperienced HR and safety personnel, and critical compliance gaps. Communication barriers with a predominantly Spanish-speaking workforce compounded these issues. These organizational strains were amplified by the previous broker’s minimal efforts to provide strategic guidance or meaningful resources. This reactive approach led to outdated benefits, uncovered risks, higher costs, and employee dissatisfaction, notably due to medical coverage excluding the local hospital.

Solution

Hylant created a tailored, proactive strategy addressing compliance, benefits, and risk management. We provided strategic claims oversight, uncovering and correcting mismanaged claims to improve workers' compensation outcomes, directly reducing costs and enhancing employee safety. Recognizing a critical gap, we assessed and realigned employee benefits, negotiating new carrier contracts to ensure employees regained access to essential local healthcare providers, significantly boosting employee satisfaction and retention.

To address language barriers within the workforce, Hylant developed bilingual communication materials and partnered with the client’s internal translator during Open Enrollment to ensure Spanish-speaking employees clearly understood their benefits, fostering a more inclusive workplace. Additionally, we successfully introduced life insurance coverage, which had previously been unavailable due to low participation.

Finally, we implemented an integrated Risk Management Center, providing centralized control over compliance, claims tracking, and safety initiatives, empowering company leadership with real-time visibility into their entire risk profile. This solution enabled confident, strategic decision-making and supported sustainable operational growth.

A proactive, integrated approach from Hylant delivers clarity and strategic alignment, effectively managing risks and supporting sustainable business growth.