HealthDirect: Navigating Employee Healthcare for Better Outcomes

The following are key takeaways from our “Navigating Healthcare Delivery: HealthDirect, a Unique Solution” webinar, which you can watch here.

Navigating the complex healthcare landscape can be daunting for employees and employers alike. Recognizing this challenge, Hylant has developed HealthDirect, a proprietary clinician-guided care navigation solution. This innovative program was conceived in partnership with a group of experienced healthcare providers who understand the intricacies of the healthcare system. HealthDirect aims to assist employees in navigating their healthcare journeys more effectively, ensuring they receive the care and support they need at every step.

The Complexity of Today's Healthcare System: Why HealthDirect Is Necessary

The healthcare delivery system has grown increasingly complex over the years. Traditional insurance carrier-led programs often fail to effectively engage employees, leading to suboptimal health outcomes. Patients frequently encounter gaps in care, including missed health screenings, unfilled prescriptions, or overlooked follow-up appointments. These gaps result in significant downsides, both in terms of health outcomes and financial costs.

HealthDirect addresses these issues by providing a more personalized approach to healthcare navigation. Unlike traditional programs that rely heavily on electronic communication and automated systems, HealthDirect emphasizes the importance of human contact. This human touch is crucial in helping patients understand their health conditions, treatment options, and necessary steps for their care journey.

How HealthDirect Works: A Step-by-Step Guide

HealthDirect pairs employers with a dedicated care navigation team, typically consisting of a personal care coordinator and a nurse navigator. This team works on behalf of the employer to provide personalized support to employees. The program begins with data analytics, where raw claims data from pharmacies and medical files are ingested to identify cost drivers, gaps in care, and member education opportunities.

The care navigation team then reaches out to 100% of the enrolled population, making outbound phone calls to build relationships and engage with employees. This proactive approach ensures that no one falls through the cracks. The team assists employees in understanding their health conditions, scheduling appointments, transferring clinician notes, and even facilitating second opinions when necessary.

The Role of Clinicians in HealthDirect: Ensuring Human Touch in Healthcare

One of HealthDirect’s key differentiators is its emphasis on clinician involvement. The program is supported by healthcare providers with decades of experience and millions of patient visits under their belts. These clinicians effectively guide employees through their healthcare journeys.

The involvement of clinicians ensures that HealthDirect offers more than just administrative support—it provides meaningful, evidence-based medical advice and interventions. This clinician-guided approach helps bridge the gap between what should be happening in a patient's healthcare journey and what is actually happening, thereby improving overall health outcomes.

Benefits of HealthDirect for Employees: Improved Engagement and Outcomes

For employees, HealthDirect offers a multitude of benefits. By providing a dedicated care navigation team, the program ensures that employees receive personalized support tailored to their specific health needs. This personalized approach helps employees stay engaged in their healthcare, leading to better health outcomes.

Moreover, HealthDirect's emphasis on human contact means that employees receive the emotional and psychological support they need during critical health interventions. Whether it's understanding a complex diagnosis, managing a chronic condition, or navigating the healthcare system after a major health event, HealthDirect ensures that employees are never alone in their healthcare journey.

Benefits of HealthDirect for Employers: Cost Savings and Enhanced Employee Retention

For employers, HealthDirect offers significant advantages as well. By improving employee health outcomes and closing gaps in care, the program helps reduce overall healthcare costs. HealthDirect's proactive approach to identifying and addressing health issues early on can prevent costly medical interventions down the line.

Additionally, HealthDirect enhances employee retention by providing a valuable support system that employees may not find elsewhere. When employees know that their employer is invested in their health and well-being, they are more likely to stay with the company. This improved retention, coupled with reduced healthcare costs, makes HealthDirect a win-win solution for employers.

Learn More

Hylant's HealthDirect service represents a significant advancement in healthcare navigation. By combining data analytics with personalized, clinician-guided care, HealthDirect addresses the complexities of today's healthcare system and provides tangible benefits for both employees and employers. Implementing HealthDirect can lead to healthier employees, lower healthcare costs, and a more engaged and loyal workforce.

To learn how HealthDirect could work for your company and employees, contact your Hylant service team member or click here.

Related: Get expert insights. View our recorded employee benefits webinars and take control of your employee benefits.

The above information does not constitute advice. Always contact your employee benefits broker or trusted advisor for insurance-related questions.