Challenge

An accounting firm had a senior employee traveling in Mexico when unexpected conflict broke out. Concerned for his safety, the client reached out to Hylant for help understanding evacuation options and the resources available to get him home.

As Hylant began assisting, the team uncovered a major gap: the client did not have Business Travel Medical coverage in place. Hylant helped obtain an evacuation option through trusted security evacuation contacts, but the quoted private aircraft evacuation cost was $82,000 and would have been paid out of pocket. Faced with that expense, the employee ultimately chose to shelter in place until the disruption ended, leaving the client with a clear understanding of how costly an uninsured travel emergency could become.

Solution

Hylant worked closely with the client and security evacuation contacts to help evaluate the situation, communicate available options, and support decision-making during a high-pressure event. While the employee ultimately remained in place until conditions stabilized, the incident revealed how quickly a business trip can become a financial and operational concern when the right coverage is not in place.

After the immediate situation was resolved, Hylant helped the client address the gap directly. The team met with the client to explain how Business Travel Medical coverage works, why it matters, and how it can help protect both traveling employees and the organization. Hylant reviewed policy options, discussed pricing and coverage considerations, and helped place a Business Travel Medical policy designed to provide stronger support in future travel emergencies.

A travel emergency can expose costly coverage gaps before an employer has time to react. Hylant helps clients understand those risks, support employees during urgent situations, and put the right coverage in place before the next trip begins.